Recovery Services Specialist

Credit First National Association is a private label credit card bank and the consumer credit division of Bridgestone Americas. The Bridgestone Americas family of enterprises, including CFNA, is comprised of more than 50 production facilities and 55K employees throughout the Americas. We provide the consumer credit solution for the Firestone Complete Auto Care, Tires Plus, and Wheel Works brands, in addition to customized retail credit services for more than 8,000 other tire and automotive retailers nationwide. With competitive interest rates, generous credit limits, and promotional financing, our 4.6 million cardholders enjoy greater purchasing power and financial peace of mind.
At our office in Cleveland, OH, more than 300 professionals gather each day to run a successful private label credit card program. We invest in our community and strongly believe that meaningful commitment to a wide variety of philanthropic organizations builds a better world and a brand that makes us proud.
Position Summary
The Recovery Services Specialist may be responsible for one or more of the major areas of responsibility listed below which support back office operations for the Recovery Department, third party agencies, bankruptcy and deceased areas. In some cases, she/he may be cross trained to act as a back-up for additional duties.
Major Areas of Responsibility
ACDV/AUD - Processing Automated Consumer Dispute Verification forms (ACDV) and Automated Universal Data (AUD) forms
Customer Correspondence
Skip tracing
Bankruptcy and Deceased
Vendor and Partner Liaison
SCRA, CCCS and Debt Settlement
Payment processing/Payment reporting
Answer inbound calls
Other duties as assigned
Core Competencies Required:
Attention to detail
Verbal and written skills
Interpersonal skills
Ability to multi task
Required Knowledge, Skills, and Abilities
The Recovery Services Specialist must be able to multi task and handle a wide variety of job responsibilities. He/she must exhibit professionalism and an adaptability to an ever changing environment. This position requires critical thinking and the ability to make independent decisions, as well as being a team player and demonstrating teamwork. Due to the criticality of accuracy, the individual must demonstrate exemplary attention to detail. This position requires strong interpersonal skills to interact with vendors and customers.
Job Requirements
Exemplify the company's core values
Customer focused
Basic understanding of credit reporting and dispute guidelines
Basic understanding of the bankruptcy and probate processes
Comply with existing quality standards, procedures and guidelines
Recognize and seize opportunities to propose initiatives that may improve existing services or procedures
Demonstrate ability to work under pressure and meet deadlines
Goal oriented
Willingness to accept additional responsibilities and assist when necessary
Display positive attitude
Education and Experience
High School diploma or equivalent
Associate degree or higher preferred
4 years or more experience in any of the primary objectives listed above
Benefits, Privileges and Growth Opportunities
We offer over 31 Benefits and Privileges to include medical, dental, vision, 401k, cash balance retirement plan and more.
We are An Equal Opportunity Affirmative Action Employer, in fact, "One of our strengths is found in our commitment to serve a diverse customer population with diverse teams of teammates."
Over 100 years of success is an indication of the stability our workforce enjoys.

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