Recovery Services Specialist


Major Areas of Responsibility

  • ACDV/AUD - Processing Automated Consumer Dispute Verification forms (ACDV) and Automated Universal Data (AUD) forms
  • Customer Correspondence
  • Skip tracing
  • Bankruptcy and Deceased
  • Vendor and Partner Liaison
  • SCRA, CCCS and Debt Settlement
  • Payment processing/Payment reporting
  • Answer inbound calls
  • Other duties as assigned


Core Competencies Required:

  • Organization
  • Attention to detail
  • Professionalism
  • Verbal and written skills
  • Interpersonal skills
  • Ability to multi task
  • Customer

Required Knowledge, Skills, and Abilities

The Recovery Services Specialist must be able to multi task and handle a wide variety of job responsibilities. He/she must exhibit professionalism and an adaptability to an ever changing environment. This position requires critical thinking and the ability to make independent decisions, as well as being a team player and demonstrating teamwork. Due to the criticality of accuracy, the individual must demonstrate exemplary attention to detail. This position requires strong interpersonal skills to interact with vendors and customers.

Job Requirements

  • Exemplify the company s core values
  • Customer focused
  • Basic understanding of credit reporting and dispute guidelines
  • Basic understanding of the bankruptcy and probate processes
  • Comply with existing quality standards, procedures and guidelines
  • Recognize and seize opportunities to propose initiatives that may improve existing services or procedures
  • Demonstrate ability to work under pressure and meet deadlines
  • Goal oriented
  • Willingness to accept additional responsibilities and assist when necessary
  • Display positive attitude

Education and Experience

  • High School diploma or equivalent
    • Associate degree or higher preferred
  • 4 years or more experience in any of the primary objectives listed above

Benefits, Privileges and Growth Opportunities

  • We offer over 31 Benefits and Privileges to include medical, dental, vision, 401k, cash balance retirement plan and more.
  • We are An Equal Opportunity Affirmative Action Employer, in fact, "One of our strengths is found in our commitment to serve a diverse customer population with diverse teams of teammates."
  • Over 100 years of success is an indication of the stability our workforce enjoys.

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