Part Time Correspondence / Credit Dispute Specialist

Credit First National Association is a private label credit card bank and the consumer credit division of Bridgestone Americas. The Bridgestone Americas family of enterprises, including CFNA, is comprised of more than 50 production facilities and 55K employees throughout the Americas. We provide the consumer credit solution for the Firestone Complete Auto Care, Tires Plus, and Wheel Works brands, in addition to customized retail credit services for more than 8,000 other tire and automotive retailers nationwide. With competitive interest rates, generous credit limits, and promotional financing, our 4.6 million cardholders enjoy greater purchasing power and financial peace of mind.
At our office in Cleveland, OH, more than 300 professionals gather each day to run a successful private label credit card program. We invest in our community and strongly believe that meaningful commitment to a wide variety of philanthropic organizations builds a better world and a brand that makes us proud.
Position Summary
This position is responsible for responding to various methods of customer correspondence to address customer queries and satisfy areas of concern. Solid business writing is paramount to drive customer engagement and retain relationships.
Primary responsibility is to process credit dispute (determination) letters by managing and responding to customers in accordance with regulatory requirements.
Individual will communicate in writing with customers to ensure ample info to process service disputes and correct pay history as needed.
This position provides the opportunity to perform as an individual contributor in a small team setting. The teammates manage their workload individually and collectively to ensure all service levels are met.
Individual is responsible for providing back-up support to customer correspondence including hard copy letters, emails, faxes and website messages.
Individual will have the opportunity to lead and/or participate in small project initiatives to streamline, standardize and implement processing efficiencies.
High School Diploma with 2 years of customer service experience
Working knowledge of Microsoft suite of products including Word, Excel, SharePoint and Outlook.
Experience in an office setting supporting business writing, investigative research and records retention
Ability to perform individually and a collaborative team player.
Benefits, Privileges and Growth Opportunities
We offer over 31 Benefits and Privileges to include medical, dental, vision, 401k, cash balance retirement plan and more.
We are An Equal Opportunity Affirmative Action Employer, in fact, "One of our strengths is found in our commitment to serve a diverse customer population with diverse teams of teammates."
Over 100 years of success is an indication of the stability our workforce enjoys.

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