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Part Time Courtesy Driver-Park N Fly

Company Name:
Park N' Fly
Are you enthusiastic about delighting customers and helping others? Do you enjoy meeting new people and creating an initial experience that leads to more frequent interactions? If you share our passion for excellent customer service, then Park 'N Fly is the place for you.
Our vision is to make customer's lives easier by providing more than just parking. We want to be the first choice in airport parking. In order to do this we need you.
We are currently looking for a Part Time Courtesy Driver. MUST be flexible as schedule will vary!
Pay rate is $9.00 an hour! The position is part time. The shift is under 29 hours and includes Mid to Morning shifts on the weekends.
GENERAL SUMMARY:

Drives shuttle bus to and from airport and assures safe, convenient, courteous, expeditious transportation for all customers; Assist with customer luggage and interacts with customers to answer any questions/complaints.

Essential Duties and Responsibilities:

o Responsible to maintain effective communication with management, dispatchers and other employees to ensure high operational performance.
o Use two-way radio to interact with customers and employees while driving shuttle bus.
o Rise from the shuttle seat, greet every customer and offer to lift and carry baggage onto the shuttle for storage while transporting customers to and from the airport.
o Carry luggage from the shuttle to the curb at the airport and from the shuttle to the customer vehicle on the parking lot.
o Provide every self-park customer with a space reminder & educate all customers where to catch the shuttle upon their return to the airport.
o Report accidents, problems, and other required shuttle bus information (both mechanical and cosmetic) to management.
o Maintain a clean and orderly working environment including the shuttle bus.
o Keep the shuttle bus secure and follow all safety procedures
o Be alert and observant of any activity on the lot, both authorized and unauthorized, and take appropriate actions.
o Drive and secure customer vehicles as needed during valet parking situations.
o Assist customers in need of a jump start.
o Be flexible with work shifts/hours, including overtime, to service late flights, peak volume periods, vacated shifts, and other emergency situations.
o Follow all Company work rules and procedures as set forth in the Operations Manual and through management's instruction.
o Listens to customer complaints and escalates Lot Manager when necessary.
o Adheres to all safety codes and OSHA standards.
o Provide, maintain and ensure complete customer service for the off-airport parking facility, including the guaranteed three to five minute pick-up service.

Additional Duties and Responsibilities:

o Performs any additional duties and special tasks as assigned Management.
o Customer Service: Manages difficult or emotional customer situations, solicits customer feedback to improve service, responds to requests for service and assistance, and meets commitments.
o Diversity: Shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes a harassment-free environment, builds a diverse workforce.
o Ethics: Treats people with respect, keeps commitments, inspires trust of others, works with integrity and ethically and upholds organizational values.
o Professionalism: Approaches others in a tactful manner, reacts well under pressure, treats others with respect and consideration regardless of their status or position.
o Dependability: Follows instructions, responds to management direction, takes responsibility for own actions and keeps commitments, commits to long hours of work when necessary to reach goals, completes tasks on time or notifies appropriate person with an alternate plan.
o Teamwork: Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, able to build morale and group commitments to goals and objectives.

Foundation Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

o Able to interact effectively and positively with team members to accomplish goals.
o Possesses excellent customer service skills.
o Able to provide courteous and timely service to customers.
o Displays a high energy level & positive attitude.
o Able to communicate clearly with customers and employees.
o Able to maintain order and cleanliness of shuttle bus.
o Knowledge of proper lifting techniques.
o Professional overall image and appearance.
o Clean driving record (no moving violations) for past three (3) years.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

o Regularly required to drive a shuttle.
o Prolonged sitting (up to five (5) hours uninterrupted).

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