Front Desk Agent
3.
3 Brookpark, OH Brookpark, OH Part-time Full-time Part-time Full-time $14 - $16 an hour $14 - $16 an hour Candidate must be able to organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
Secure payment; verify and adjust billing.
Activate and file room keys.
Process all guest requests and relay messages.
Print contingency lists to have a record of all guests in case of emergency.
Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
Run and review daily reports/logs.
Complete designated cashier and closing reports in the computer system.
Accept and record wake-up call requests and deliver to appropriate department.
Count bank at beginning and end of shift; secure bank.
Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
Notify Loss Prevention/Security of any guest reports of theft.
Must have a drivers license, clean driving record, and able to drive Hotel Shuttle.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals.
Comply with quality assurance expectations and standards.
Stand, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance.
Clean driving record and ability to drive Passenger Van.
Perform other reasonable job duties as requested by Supervisors.
Job Types:
Full-time, Part-time Pay:
$14.
00 - $16.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Free parking Health insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Evening shift Every weekend Holidays Monday to Friday Night shift Overnight shift Weekends as needed Work setting:
In-person Ability to commute/relocate:
Brookpark, OH 44142:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Are you able to work shift from 4pm - Midnight?
Experience:
Hotel
Experience:
1 year (Preferred) License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Brookpark, OH Brookpark, OH Part-time Full-time Part-time Full-time $14 - $16 an hour $14 - $16 an hour Candidate must be able to organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
Secure payment; verify and adjust billing.
Activate and file room keys.
Process all guest requests and relay messages.
Print contingency lists to have a record of all guests in case of emergency.
Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
Run and review daily reports/logs.
Complete designated cashier and closing reports in the computer system.
Accept and record wake-up call requests and deliver to appropriate department.
Count bank at beginning and end of shift; secure bank.
Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
Notify Loss Prevention/Security of any guest reports of theft.
Must have a drivers license, clean driving record, and able to drive Hotel Shuttle.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals.
Comply with quality assurance expectations and standards.
Stand, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance.
Clean driving record and ability to drive Passenger Van.
Perform other reasonable job duties as requested by Supervisors.
Job Types:
Full-time, Part-time Pay:
$14.
00 - $16.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Free parking Health insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Evening shift Every weekend Holidays Monday to Friday Night shift Overnight shift Weekends as needed Work setting:
In-person Ability to commute/relocate:
Brookpark, OH 44142:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Are you able to work shift from 4pm - Midnight?
Experience:
Hotel
Experience:
1 year (Preferred) License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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